Privacy Policy

Effective October 28, 2026

This policy describes information provided to Your Hot Tub Guy, a business of One Extra Guy, through our website, rental enquiries, and Facebook or Instagram lead and messaging features.

Information you provide

When you request information or a service, we may receive your name, phone number, email address, delivery or pickup location, preferred dates, rental duration, model preference, messages, and any photos you choose to send. Social platforms may also provide the profile and contact information you choose to share.

How information is used

Information submitted with an enquiry is used to respond, check availability, prepare a quote, discuss access and delivery requirements, arrange requested services, and maintain related customer communications and service records. An availability enquiry is not a confirmed booking.

Services that process enquiries

Our website enquiry forms use FormSubmit to forward submissions to our business email. Enquiries made through Facebook, Instagram, or Messenger are processed through Meta. Website hosting, email, and other service providers may process information needed to deliver their services. Those providers also have their own privacy policies and practices.

Sharing and retention

Enquiry information is intended for the staff and service providers involved in responding to your request and carrying out the service. Information may also be disclosed where required by law. Customer and enquiry records are retained as needed for service, recordkeeping, and applicable legal requirements.

Your choices

Provide only information relevant to your enquiry. Please do not send payment card details, government identification, or sensitive personal information through our enquiry forms or social messages. You can contact us to request access to, correction of, or deletion of your information, or to ask us to stop contacting you. Some records may need to be retained for legal or business recordkeeping obligations.

Contact us

For privacy questions or requests, contact One Extra Guy / Your Hot Tub Guy at info@oneextraguy.com or 519-668-5312.
353 Sovereign Road, London, Ontario.

Policy updates

Updates will be posted on this page with a revised effective date.